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Warranty Policy

 

Designa Accessories has its own in-house Customer Service Centre to help you & your customers with all enquiries relating to the servicing and repair of all Designa Accessories products. Our Service Centre is manned by professional service consultants in conjunction with our team of qualified watch repairers and technicians.
 
Call the Service Centre directly on:
AUS: +61 2 8543 4600
NZ: +64 9 480 2211
or email:
[email protected]
[email protected]
 
5 Year Limited Warranty:
Waverider & Core Range
 
2 Year Replacement Warranty:
Plasma Range
 
MAXUM Watches are guaranteed for a period of five (5) years for Waverider & Core range, or two (2) years on Plasma, from the date of purchase against all defects in material or workmanship. This does not apply to normal wear and tear, abuse of components, watch finish or plating and does not cover water damage caused by non-compliance with the Water Resistancy Usage Instructions*.
 
Australia only:
Under the Australian Consumer Law, we advise our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure (the “Mandatory Provision”).

In the event of a defect or malfunction within the warranty period, providing the Watch Care and Precautions* are followed, watches will be repaired or replaced at our discretion. We reserve the right to relinquish all responsibilities under this guarantee if the watch has been repaired or opened by anyone other than those authorised on the watch Warranty Card*. In the event repairs or alterations are conducted by anyone other than those listed, the warranty will be considered void.
 
For this warranty to be valid, it must be dated at the time of purchase and stamped by the retailer. Any other warranty given by the retailer is entirely their responsibility and the terms of the warranty cannot be changed by any person. All warranty claims must be accompanied by a proof of purchase receipt.

The following faults are covered by Designa Accessories Warranties:

Waverider / Core
1. Movement = 5 YEARS
2. Batteries = 1 YEAR

Plasma
1. Movement = 2 YEARS
2. Batteries = 1 YEAR

The following parts are not covered by Designa Accessories warranties:

1. Band/strap, case, clasp, hands, dial, crown and stones (including damage, scrathcing, breakage).
2. Lens breakage, scratching or damage.
3. Water leakage if the crown is not activated or the Water Resistancy Usage Instructions have not been followed.
4. General wear and tear, finish or plating of the watch or any defects arising from misuse
     or any other use which is not in accordance with the Recommended Watch Care Precautions.
 
Head to www.designaaccessories.com.au for further information, or to download our service & repair form. In the event of a
malfunction, return the watch, the warranty and proof of purchase carefully packed
(do not send in original packaging as it will not be returned) and registered to:
 
AUS:
DESIGNA ACCESSORIES
PO Box 2576, Taren Point NSW 2229
 
NZ:
DESIGNA ACCESSORIES NZ
PO Box 99313, Newmarket AUCKLAND 1149

N.B. It is unnecessary to return product in original packaging. It is preferable to simply return the product wrapped in a suitable protective material, e.g bubble-wrap. *Water resistancy, watch care and precautions and warranty information are outlined in the Maxum Operations Manual enclosed with the product when purchased.

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