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FAQ overview

We have compiled a list of out most Frequently Asked Questions to help you find the answers you're looking for quickly. If your question isn't included here, please email us at maxum@designa.com.au

Questions

    Answers

    Can I change my online order after I have placed it?

    Once you click the “confirm” button, your order begins to process and you’re unable to make any further changes. However, if you are unhappy with your purchase once it arrives, you are welcome to return it, keeping in mind you are responsible for any additional postage costs.

    Please refer to our returns policy for more details.

    Can I return my online purchase?

    If you change your mind, you are responsible for all shipping and handling charges required to return your online purchase.
    Please refer to our Return Policy page for more details.

    How can I pay for my online purchases?

    The following credit cards can be used at Maxum online:

    • Visa
    • Mastercard

    Alternative methods of payment:

    • Paypal

    Unfortunately we do not accept cheques or money orders.

    How do I order online?

    Once you have logged in, to make a purchase, simply browse for the product you are interested in. Then click “Add to Cart” You may continue adding items to your cart until you are ready to complete your order.
    When you’ve completed your shopping, click on “Checkout” and we will guide you through our easy checkout process.
    If you are a VIP member, any special discounts will be applied to your cart automatically.
    Once we receive your order, we’ll send you an email notification, and official tax invoice with your details attached. Please contact us at:
    [email protected] if you discover any problems with your order.

    How do I track my order?

    Once you’ve placed an order online, you’ll receive an automated email with a tracking number and information on how to track your order.

    How much does delivery cost and how long does it take?

    Freights costs are a flat $10 fee for within Australia, New Zealand orders are $25 flat fee and all other countries are $40.

    Delivery within Australia is between 3 to 5 working days, International orders are estimated to arrive within 5 to 10 working days.

    How secure is my credit card and personal information?

    All information submitted to www.maxum.com.au and any associated websites is secured using Secure Sockets Layer (SSL) software.

    Please refer to our Privacy & Security Policy for more details.

    What do I do if my goods are lost in transit or damaged?

    If goods are lost or damaged in transit, please contact us within 7 business days of receiving the parcels tracking number – at [email protected]. Please include your order number so that we may investigate this.

    What if I am sent a faulty item?

    Our quality control team inspects all Maxum deliveries to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item, please contact us at [email protected] to arrange for a free replacement (postage and packaging paid by us). Please refer to our returns policy for more details.

    What if I am sent the wrong item?

    Our online team take every care to ensure all deliveries from us are exactly what you asked for. However, if you do receive an incorrect item/s please contact us at [email protected] to arrange a free replacement (postage and packaging for the replacement item will be at our cost).

    Who do I contact if I am having trouble placing an online order?

    Please email us at [email protected] or call our customer service team on 02 8543 4600

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